FAQ
Orders & Shipping
How long does it take to process my order?
Orders typically take 1 to 3 business days to process before shipping. Custom or made-to-order items may take longer.
What are your shipping options?
We offer standard and expedited shipping options at checkout. Shipping times vary depending on your location.
Do you offer local pickup?
Currently, we do not offer local pickup but we are exploring options for the future.
Do you ship internationally?
Currently, we only ship within the United States. We are exploring options for shipping internationally in the future.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
Product Information
Are your bath products handmade?
Yes! All of our bath products are handcrafted with high-quality ingredients to ensure a luxurious experience.
Are your bath products safe for sensitive skin?
Our products are made with gentle ingredients, but we always recommend doing a patch test before use, especially if you have sensitive skin. Check product descriptions for full ingredients lists.
Do your bath bombs stain the tub?
No! Our bath bombs are designed to provide beautiful colors without staining your tub. Simply rinse your tub after use.
Custom & Personalized Orders
Do you offer custom orders for keychains, badge reels, or other accessories?
Yes! We love creating personalized pieces. Please reach out via email or through our contact form to discuss custom orders.
Can I request a custom scent or color for bath products?
We accept custom requests when possible! Message us to see if we can accommodate your requests.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the nature of our bath and body products, we cannot accept returns. However, if there is an issue with your order please contact us within 3 days of receiving your items.
What if my item arrives damaged?
If your order arrives damaged, please email us at scentedsudsandmore@gmail.com with photos, and we'll be happy to assist.
Other Questions
How can I contact you?
You can reach us via email at scentedsudsandmore@gmail.com or through our contact form on the website.
Do you offer wholesale or bulk discounts?
Yes! If you're interested in wholesale or bulk orders, please contact us for more details.
What if I have a question that is not answered on the FAQ?
If you have a question not otherwise answered, please contact us at scentedsudsandmore@gmail.com or through our contact form on the website.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.